Coat Check

What Is This Role?

The Coat Check area will be responsible for Coat Check, T-Shirt Sales/Pre-Sales, and Lost & Found during the conference.

Collect attendees’ coats and bags for storage during the conference
Act as a cashier and distribute conference merchandise (badges, t-shirts, drink tickets)
Answer questions for attendees
Manage venue Lost and Found

Bonus:

Receive the coat and/or bag from participants and attach half of the coat tag to the hanger.
Hand the second half of the tag to the attendee as a receipt. Note: ask attendees to take a picture of the receipt so they don’t lose the number.
Arrange coats on racks in numeric order. Tag racks with top/bottom numbers as appropriate.
During checkout, match tickets to items, and return the items to the participants.

Scan participant receipt via provided hardware and software to determine what materials they have purchased prior to the event. Training on the hardware and software will be provided on-site.
- T-Shirts (be careful about what year and size has been pre-ordered)
- Other items - verify items and quantities
Obtain materials from stock (may be by the person doing the scanning or a dedicated stock supply role)
Verify exactly what has been paid for is what is being provided
- T-Shirts - Year, Size, and Quantity
- Other Items - Item and Quantity
Provide t-shirt purchasers with tokens for each t-shirt ordered and picked up, to be used in the charity distribution
Mark the items as having been picked up in the application.
If there are discrepancies, work with a supervisor to mitigate them. We may be short of supplies so not all replacements are possible (ex: previous year t-shirts we may have sold out of all other sizes).

Credit Card Sales: Attendees will be able to buy t-shirts using a credit card at Coat Check. We will be provisioned with a Square reader to perform credit-card transactions. Training will be provided on-site on the hardware and software for the purchases.
Once the purchase has been made, the process for providing the materials purchases follows from step 2 of “Pre-Ordered Materials”

There will be Charity Boxes placed outside the Coat Check area which attendees can decide which charity they want their t-shirt cost to go towards.
For every t-shirt sold, hand the attendee one “T-Shirt Token” that they can put in the Charity Box of their choice.
Information about the charities can be found on in the printed program.